Deposits Not Credited After 24 Hours – Coins Sent Successfully from NPT Wallet

Troubleshooting
1

Hello,

It has been over 24 hours since I sent coins from my NPT wallet to two different deposit addresses associated with my SafeTrade account.

Both transactions appear as successfully completed in my wallet, and the coins have been deducted from my balance. However, the funds have still not been credited to my SafeTrade account.

I contacted SafeTrade support, and they informed me that a wallet update had been performed. However, even after this update, my coins have not arrived.

Here are the transaction IDs (TXIDs):

Transaction 1: 6772ff7831afa6d28417247c73e87af48b0905f733a0ca272f2e765c9c1e71cfd4f9db997df0192f

Transaction 2:

d4b95cbdc559bf3065309de71b7bd2f0e5c767b5789a669454e44f1714cdfbba6eb252daf8b4d169

I would like to know:

  1. Where are my coins currently?

  2. Why have the deposits not been credited after more than 24 hours?

  3. Can you investigate both transactions and credit my funds to my SafeTrade account?

I have been waiting for over 24 hours and would appreciate an urgent investigation and a clear explanation of what happened to my funds.

Thank you.

2

Can you walk us through the steps you used to send the money? Which wallet were you using and what version?

Which block were the transactions confirmed in, and how did you get the TXIDs?

Please note that we do expect a soft fork to activate soon. SafeTrade is aware of that transition. I cannot speak for them but it would not surprise me if the operational rulebook says to keep the wallet in maintenance for the duration of transition such as this one.

3

(Moderator note: I added a category called “Troubleshooting” and changed the post’s category to that.)